Refund and Returns Policy

Defective/Damaged/Incorrect Item Policy

If an item arrives damaged, defective, or incorrect, please notify us at as soon as possible after receiving your package for a replacement, depending on availability, or a refund. Please do so within 30 days of receiving your order. Please reference your order number and the item(s) in question when contacting us. Please also include evidence of any damage/ fault. This will speed up the process.

New Vinyl Records

To return New Vinyl Records for any reason other than damage, including unwanted items or items purchased by mistake, notify us as soon as possible after receiving your order at

To be eligible for a return of an unwanted item, your item must be in the same condition that you received it and in its original packaging. No returns are accepted if the factory seal and/or wrapping is broken. This item must have been delivered within the return period (15 days).

All returns must be approved by our Customer Service team. A Return Authorization Number (RA#) is issued if you are eligible for a return. We cannot guarantee that any unauthorized returns will be accepted and processed. Therefore, it is important you contact us first regarding any return.

We will notify you once we’ve received and inspected your return. If approved, you will be notified via email and refunded on your original payment method. Refunds will only be processed upon our team completing the return process. The return process can take up to 15 working days from our team receiving a return.

Please Note We do not cover shipping on the return of unwanted items. Shipping costs are non-refundable for unwanted items.

Clothing & Merchandise

Unfortunately, we do not accept returns on merchandise that has been personally worn, used, washed, or augmented.

If an item of merchandise is defective or does not fit upon receipt, notify us within 7 days of receiving the item at and send it back to us within 15 days or we will be unable to accept it.


You are responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be
deducted from your refund.

Contact us if you have any questions on how to return your item.

Skylabs Audio
123 5th Street
West Des Moines, IA